When Do I Reply to Reviews?

Questions & Answers Help ForumCategory: QuestionsWhen Do I Reply to Reviews?
Sverre Mahmoud asked 6 months ago

Should I always reply to reviews? Do I only reply to good reviews instead of bad ones?

2 Answers
Maëly Lefevre answered 5 years ago

It is best to reply only to reviews that are good or reviews that are bad yet sensible. If a guest were to complain about something that is beyond your control, such as the weather being bad, it is best to ignore the review as there is no way to fix the problem.

Sara Robert answered 5 years ago

Of course! It is always nice to respond to reviews, especially those that are positive. You can also thank guests for their stay and show others who are interested in your home that you are taking your rental services seriously.