If you’re considering diving into the world of Airbnb hosting or are already part of the hosting community, there a few essential aspects you need to be aware of to ensure a smooth experience and stay within the law. here are six considerations to think about if you’re hosting.
1. Understanding Local Laws:
Before you embark on your Airbnb journey, it’s crucial to familiarize yourself with the specific regulations in your city regarding short-term rentals. Cities often have zoning laws that dictate the type of properties allowed for short-term rentals. Take the time to investigate whether your home falls within the permissible limits.
Equally important is to determine the maximum number of days you are allowed to sublet your property each year. Operating outside these legal boundaries can lead to severe consequences, especially in cities like New York and San Francisco, where fines are notably steep.
2. Registration, Permits, and Licenses:
Many cities require hosts to register and obtain permits or licenses to operate short-term rentals. Skipping this step may result in fines, and some cities are actively cracking down on unregistered properties listed on Airbnb. Boston and San Francisco, for example, are taking measures to curb the operation of illegal hotels disguised as Airbnb listings.
To ensure a hassle-free hosting experience, invest the time in understanding your city’s specific requirements. Compliance not only protects you from legal troubles but also contributes to a healthier and more sustainable home-sharing ecosystem.
3. Tax Obligations:
While Airbnb has maintained a stance of protecting host privacy by not disclosing private data, this approach has led some hosts to evade local taxes. Several cities are responding with stricter regulations to ensure fair tax contributions from hosts.
It’s crucial for hosts to fulfill their tax obligations voluntarily, as relying on Airbnb’s confidentiality may not be a sustainable strategy. For example the UK now disclose income information to the HMRC.
4. Lease Agreement Compliance:
For hosts who are renters, it’s essential to review the terms of your lease agreement. Not all landlords permit subleasing, and violating these terms can lead to eviction. Some Airbnb hosts have faced eviction even after gaining national attention for their hospitality, emphasizing the importance of adhering to lease agreements.
Before listing your property, seek written permission from your landlord to avoid potential conflicts. A tarnished rental history could make it challenging to secure housing in the future, so it’s wise to prioritize communication with your landlord.
5. Insurance Coverage:
Hosting on Airbnb involves welcoming a diverse range of guests, from delightful individuals to those who may cause issues. Having a robust insurance plan is crucial to protect yourself and your property. While Airbnb offers a $1 million Host Guarantee called AirCover, hosts should carefully review the terms and conditions to understand the limitations.
Relying solely on Airbnb’s coverage may not be sufficient, and hosts should consider additional insurance that cover short term rentals. .
6. Health and Safety Measures:
While Airbnb currently lacks the stringent health and safety regulations imposed on traditional service industries like hotels, hosts should prioritize the well-being of their guests. Adhering to Airbnb’s guidelines on Responsible Hosting is a fundamental step in this regard.
Basic safety measures include providing a first aid kit and a fire extinguisher, ensuring the proper functioning of smoke alarms and carbon monoxide detectors, marking clear fire escape routes, and providing emergency contact information. Hosts should also address potential hazards within the property, such as exposed wires or malfunctioning appliances, to create a safe environment for guests. You should also put this information in your welcome book, so it’s easy for the guests to find emergency information.
In conclusion, being an Airbnb host is a rewarding endeavour, but it comes with responsibilities. Taking the time to understand and address legal, financial, and safety considerations will not only protect you from potential issues but also contribute to a positive and sustainable home-sharing community. Embrace the adventure, but do so with diligence and a commitment to being a responsible host.
If you’re going away and need a little extra cash without the trouble and obligations that come with a full-time rental agreement. Because of this Airbnb has become a good alternative for these people as it brings in an income but is more flexible. However, when setting up their Airbnb some people aren’t sure what all needs to be done. Hopefully, these tips will give you a better idea of what your basic checklist should be before you are ready to open your home to others.
1. Clean Your Home Thoroughly
For this step, many may assume that the normal amount of cleaning that they do throughout their home is enough to suffice but in most cases, it isn’t. Of course, if you do not want to do the amount of deep cleaning that this requires you could hire an outside professional to do it for you. This will also help if your carpet has any slight stains that you want to have taken out before renting out your house.
2. Have Secured Storage
It is important that you have a safe area where you can store any personal possessions that you want to leave on the property but could also be stolen. The best choice for this would be a lockable closet which you can use to store things such as jewellery, family heirlooms, or personal keepsakes that have sentimental value.
3. Have Very Clear Rules
You will want to make sure that at the time the rental agreement is made both you and the renter are fully confident that you understand the rules of the house that you have predetermined. This will make sure that if any rules are violated they will not be able to claim that they were unaware there were other rules in place. Some rules that you should consider thinking about are:-
– Are pets allowed? Is there a pet fee or penalty for breaking pet rules?
– Do you allow smoking on your property?
– Are there hours the renter needs to be quieter?
4. Make the Property Easy to Access
Nobody wants to get to the rental site ready to relax just to find out that they have somehow been locked out. In order to prevent this the best options a keyless entry (which is a box that you type a passcode in to unlock the door), or a lockbox (which is a box that will store the entry keys).
With these tips in mind, you will have a better idea of how to run a successful Airbnb during the beginning phase. Especially when it comes to making sure your customers are comfortable and happy on their first day in your home.
5. Create a Welcome Guide
If you haven’t already created a welcome guide we highly recommend spending sometime to create one. Firstly, having a welcome guide can significantly enhance the guest experience by providing essential information about your property, local attractions, and amenities. This not only makes guests feel more comfortable but also reduces the likelihood of common queries and the guests contacting you. We recommend putting in the guide house rules, minimizing the chances of misunderstandings during the stay. Additionally, including local recommendations in the guide adds a personal touch to the guest experience, making their stay more memorable. Most important of all the guide can also feature emergency information and contacts, ensuring the safety and well-being of your guests.
If you don’t already have a welcome guide you can download one for free for our resources.
For new Airbnb hosts, be sure to enter the appropriate customer services numbers for your region into your phone. Do this before you first guest arrives, just incase of any issue, you’ll have Airbnb only the line in minutes, instead of digging around looking for their numbers.
In case of emergencies: If you feel unsafe or are worried about your well-being or that of someone else, please reach out to local emergency services without delay.
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In the news recently you may have heard that a man Jeffrey Bigham found inside his rental two small hidden cameras.
Airbnb has hosted millions of trips so something happening like this is rare, but it can happen so here are our top tips to keep you and your safe by locating hidden cameras that might be in your Airbnb.
Can Hosts Have Cameras?
Firstly, Airbnb DO allow cameras to be in the property, however, the host will need to fully disclose any surveillance devices in the property via the House Rules. These are considered to be anything that captures video, still images or audio. Eg. computer monitors, nanny cameras or Nest Cams.
Camera can only be placed in public spaces such as a front door or driveway or shared spaces, and these need to be explicitly disclosed prior to a reservation
Cameras in shared areas must be visible and disclosed in the listing description. Devices should never monitor private spaces like bedrooms, bathrooms, or common areas used for sleeping, such as a living room with a sofa bed.
Common Places to Find Hidden Cameras
Here is a list of common places that you might find a spy surveillance camera:
Stuffed teddy bears (Nanny Cams)
DVD & BluRay Cases
Desk and Floor standing Lamps
Power Outlets and Power Adapters
How to Detect Hidden Cameras
Here are a few ways in which you can help look for these hidden spy cameras.
1. Turn off all the lights
This method will help you locate night vision cameras that have infrared LED’s. During low light condition, the LED have a very faint glow.
Step 1. Turn off all the lights and draw the curtains in the room. Ensuring you have a pitch black room.
Step 2. Look around the room slowly the obvious location mentioned above to glowing red lights.
Step 3. Turn on the camera on your mobile phone, look through via this to detect flashing lights that you can’t see with the naked eye.
Step 4. Use a flashlight, to look over each item and look for unusual reflections. This will be the lenses of the camera creating a reflection.
2. How to scan the network for hidden cameras
This method will help you detect IP connected devices that connect to the home network.
Step 1. Turn off all electrical items that you can find in the Airbnb apart from the router/hub.
Step 2. Download a network scanner. My personal favourite is Fing.
Step 3. Run the Fing App this will help you look for items that are still transmitting Internet signals that are connected to the network. These can be doorbells and entry systems. If Fing has the MAC address of know surveillance companies it will also show up as such,
3. Use a Mobile Phone
This method will help you detect devices that use 3G or 4G mobile networks or RF signals.
Step 1. Make a phone call to someone you know, and explain what you’re doing. This should be someone who is not in the property.
Step 2. Move the phone around the room slowly, and listen out for a buzzing sound. This is the interference of the other network or RF signals. If the buzzing gets louder the closer you generally are getting to the concealed device.
What do I do if I find a Hidden Camera?
Step 1. Firstly move out of its viewing angle and your personal items.
Step 2.Contact Airbnb, to notify them of this, it may be that the owners have mentioned that they have surveillance equipment in their hosting terms.
Step 3. Contact the local authorities. Most countries forbid hidden sky cameras in bathrooms, changing rooms and toilets. Basically, anywhere that you may assume personal privacy.
Premier Host, akin to Airbnb’s Superhost program, is a complimentary initiative that helps recognise property hosts who consistent deliver exceptional stays for guests. Upon meeting the eligibility criteria, hosts will automatically become part of this exclusive program.
Premier Hosts are distinguished by a badge displayed on their listing. VRBO also introduce the Premier Host filter, allowing guests to refine their search and view only properties that have obtained Premier Host status. This feature empowers guests to make informed decisions, ensuring a premium selection of properties by hosts committed to providing exceptional experiences.
To attain Premier Host status, each listing within your account must meet the following benchmarks:
Maintain an average review rating of 4.4 or higher.
Achieve a booking acceptance rate of 95% or above.
Sustain an owner-initiated cancellation rate of 1% or lower.
The advantages of being a Premier Host extend to all properties within your account, encompassing:
A distinguished Premier Host badge.
Inclusion in the Premier Host filter for enhanced visibility.
Participation in the Boost program designed to optimise your search position.
Premier Host Filter
Plus the program is free, and you only need to maintain your high standards.
To ensure the quality remains high for hosts consistently providing exceptional guest experiences, VRBO conducts quarterly assessments. These assessments occur on 1st February, 1st May , 1st August, and 1st November.
Ensure your keep those reviews high and get into the Premier Host program today and elevate your hosting experience to new heights.
A rouge tenant who had occupied an Airbnb property for a whopping 575 days without paying a penny has finally been forced to vacate the premises.
Ms Hisschhorn initially booked a six month stay in a out house connected to a mansion in Brentwood, Los Angeles, owned by Sascha Jovanovic. However, when her initial booking expired, Jovanovic allowed her to stay in his mansion while the issues where resolved, but did this outside of the protection of Airbnb. Hisschhorn refused to leave the mansion, citing COVID-19 concerns and what she alleged to be an illegally constructed shower.
Hirschhorn’s lengthy stay, earning her the moniker of the ‘Airbnb tenant from hell,‘ has now come to an end, as she was seen being escorted off the California property by the police. She was even assisted by three male friends in moving her belongings, including several boxes, into a waiting white van.
Adding to the complications, Hirschhorn counter-sued Jovanovic for $100,000, claiming it was to cover her ‘relocation costs’.
Jovanovic, relieved by the resolution, spoke to the Daily Mail, stating, “I’m very relieved and also a bit overwhelmed. It was a long time coming, but now she is finally out! This weekend is going to be very positive.”
However, the situation may not be entirely resolved just yet, as Jovanovic had taken measures to prevent Hirschhorn from returning. Rucci, a legal representative, suggested cancelling an upcoming eviction hearing now that Hirschhorn had left the property. In response, Hirschhorn’s attorney, Amanda Seward, claimed that her departure was only ‘temporary’ and accused Jovanovic of harassment after he informed them that the locks had been changed at the house.
The lesson learnt here is make sure you stay within the Airbnb platform for all funds and conversations, otherwise it’s unlikely you’ll be protected if any thing goes wrong.
New regulations in New York City, targeting illegal short-term rentals, are now in effect, impacting tens of thousands of listings. These rules, passed in January as Local Law 18, bolster the enforcement of existing regulations governing short-term rentals, requiring hosts to register with the city government.
To be considered legal short-term rentals, properties must host no more than two people, with the host residing on-site and providing guests access to the entire home. The new regulations demand eligible hosts to prove their residency and ensure their properties meet safety codes and other regulatory standards. Violators may face fines ranging from $1,000 to $5,000.
Under these new regulations renders many Airbnb unsuitable for many families. The impact of these regulations has been swift, resulting in a significant reduction in available listings throughout the five boroughs. Airbnb, in response, has begun cancelling and refunding existing short-term rental reservations with check-in dates on or after December 2.
Airbnb and Vrbo now bear the responsibility of ensuring that their platform users comply with city regulations. There are currently more than 40,000 Airbnb listings within the city, and the introduction of these new regulations is anticipated to result in a substantial reduction in the availability of such listings.
Don’t leave home without them Many travelers love to bring their dog or dogs along with them when they go on vacation. it makes sense as no one cares about your dog better than you do. One way to get more business for your Airbnb property is to make it pet friendly. Having more options … Read more
2020 has been a year for exploring a little closer to home, and it has shown us all that you do not have to travel halfway across the world to find unique places to visit!
If you are looking for a breath-taking holiday destination, with plenty of things to see and do… Have you considered one of the US’s national parks?
There are over 60 national parks across the US where you can hike, cycle, kayak and spot wildlife… as well as take in the fantastic scenery! There is definitely something for everyone, no matter which one you choose.
Here is a fun fact for you… did you know that national parks cover 84 million acres of space?
A nation Park is perfect for social distancing and adventure at the same time. There are a number of self-guided tours that can be done in all of the national parks, that covers everything from plant species to archaeology.
To start off we recommend a visit to the main government national park website. Here you’ll find information regarding, staying safe, passes, visitor information, and rules.
If you’re looking for a vacation closer to home with a little bit of a difference, here are some of the best Airbnbs for visiting our favourite US National Parks!
Great Smoky Mountains National Park
The most visited park in the United States, this park not only includes The Appalachian Trail and Ripley’s Aquarium of the Smokies but also Dollywood!
Here are two great Airbnbs near the Great Smoky Mountains to get you started:
If you’re looking for a cosy retreat, this cabin is a gorgeous choice! Located in the heart of the mountains, this cabin comes with a cosy log fire, an outside swing built for two and a hot tub that is perfect for a soak under the stars!
The heart-shaped bath has to be seen to be believed!
This house sleeps six guests, making it an excellent choice for families. It has a stunning view of the Smoky Mountains. Reviewers love the cleanliness and the friendly accommodating host.
The next-door neighbour also has chickens and goats, making it an exciting place for children to stay!
Grand Canyon National Park
This iconic park is located in Arizona and is famous for its wildlife and stunning views. We recommend watching the sunrise and sunset here! The cannon is over a mile deep and up to 18 miles wide in some places. During the sunset, you can get beautiful views of the stunning layered bands of the rocks.
If you’re looking to plan a trip to see this fantastic park, here are two wonderful Airbnb ideas:
This hidden gem of an apartment is fully serviced, with gorgeous views of the Kaibab forest. It’s a fantastic starting point for those who want to check out the Grand Canyon, as well as local Flagstaff and Sedona.
Sleeping five guests, this RV is perfect for those who want to experience camping… with all of the mod cons!
The RV comes with a fully fitted kitchen, BBQ grill and a communal fire pit for relaxing with a drink at the end of a hard day’s exploring.
You can also bring along your pets for a small additional fee – with dog bags and treats supplied!
Rocky Mountain National Park
The interesting thing about Rocky Mountain National Park is the change in environment. Some areas of the park are lush and green, while others are covered in snow. You can experience all of the seasons in a short weekend! This stunning park is over 415 square miles and projects spectacular mountains in all directions.
Want to visit the Rocky Mountains? Here are two great places to stay.
Perfect for: A peaceful and relaxing holiday with loved ones
Cost: £75 a night
This wonderful woodland home is not only serene and calm but also is great for spotting wildlife… many reviewers commented on the friendly deers who like to poke their heads in the window to say hello!
Perfect for: Those wanting an active holiday full of walking and cycling
Cost: £94 a night
This cosy two-bedroom home is within walking distance of the trail, making it an excellent place for adventure-seekers! From deers walking around the streets to a fully stocked kitchen, this Airbnb has it all!
Yosemite National Park
The first national park that came into existence in the US, Yosemite National Park has a lot of breath-taking scenery including glaciers, waterfalls and cliffs.
If Yosemite sounds like the perfect choice, here are two amazing Airbnbs to stay in.
Perfect for: Ski bunnies looking for a luxurious place to stay
Cost: £132 a night
Located in the Mammoth Lakes, this condo is not only near lots of stores, cafes and restaurants but has a bar, swimming pool, gym and locker for skiing!
Yosemite National Park is only a short drive away for when you want a change from the slopes and apres-ski.
Which Airbnb will you choose?
We are sure that this guide will give you lots of ideas as to which national park to cross off your bucket list next!
If you have your own RV or camping equipment, you can also hire premium camping space on Airbnb too. Imagine waking up to wildlife around you or going to sleep under the stars.
If you’d like to book into one of the fantastic venues on this list, why not join us on Airbnb? You can get up to £40 on a place to stay and £10 off an experience of your choice. You can put that money towards a sturdy pair of hiking boots or bike hire for a weekend.
Get saving on your very first Airbnb experience with our voucher codes.
Please note: All prices are based on one guest and are subject to change. Costs do not include cleaning, service fees and other charges.
Home-sharing describes the process of sharing a property — be it a portion or the entire property — with people looking for short-term stays in exchange for money. In the last decade, home-sharing has become more prevalent across the globe, with businesses like Airbnb and Vrbo (Vacation Rental By Owner) gaining popularity.
The short-term stay rental sector presents a lot of advantages for renters, one being offering flexibility and a myriad of options for those looking for alternative accommodation. There’s a lot to be said about Airbnb and Vrbo from a customer’s perspective, but have you ever wondered what the key differences are between the two should you decide to host on either platform? Knowing the key differences between both platforms will help you make an informed decision about which platform to host your property on in order to receive a better return on investment.
A brief background of Airbnb and Vrbo
Airbnb was founded in the year 2008 and aims to connect hosts with customers looking for short-term rental stays. The company is present in over 200 countries and has over 7 million listings, making its reach quite extensive and impressive, particularly for hosts looking to reach a wider potential customer base.
On the other hand, Vrbo was founded in 1995 and has 2 million listings available in 190 countries. Although Vrbo has a lesser reach than Airbnb, its affiliation with the HomeAway brand means that once your property is listed on Vrbo, it has the potential of reaching more people as it will also be listed on other home-sharing sites under the Vrbo/Homeaway umbrella.
The similarities and differences between Airbnb and Vrbo
The obvious similarity between Airbnb and Vrbo is that they both serve as additional accommodation options for guests, outside of the traditional route of booking directly at a hotel. Other similarities include that both platforms charge service fees and both have cancellation policies and offer customers an opportunity to review the property they stayed at. While this is so, the way in which each of these factors are run by Airbnb and Vrbo differ greatly.
Hosts on both Airbnb and Vrbo are expected to pay service fees. These fees are charged to ensure that the cost of products and services as well as customer support are covered.
Airbnb has two different fee structures, namely: split-fee and host-only fee. A split-fee allows both the host and guest to pay for service fees. If you choose this option, Airbnb will charge you about 3% for every booking confirmed. Your guests will be expected to cover the rest of the service fees, which will be under 12% of the booking subtotal, excluding the Airbnb fees and taxes. The host-only fee, as the name states, is paid by the host. This fee is 14% to 16% and can be compulsory for hotels and hosts in Australia. The host-fee option is expected to be rolled out to a majority of Airbnb hosts from 7 December at 15%.
Vrbo also offers two types of fee structures for hosts. The first one gives hosts the option of paying a $499 annual subscription and the second gives hosts the option of paying a 5% commission for every booking, along with a 3% credit card processing fee. The subscription model will be more cost-effective if your property generates a lot of bookings per year.
Cancellation policies are put in place to protect the host by setting out penalties for guests for unexpected cancellations.
Airbnb offers strict, moderate, and flexible cancellation policies. The flexible cancellation policy allows guests to cancel at least 24-hours before check-in and still get their money back. Using this type of cancellation policy on your Airbnb listing can attract many guests, but you may lose out on revenue if guests cancel unexpectedly. Booking greater than 28 days (Long term bookings) have a slightly different setup in that guests can cancel as long as this is 28 days before the next check-in date.
Vrbo offers 5 different cancellation types: no refund, strict, firm, moderate and relaxed. The most lenient cancellation policy, which is relaxed, only allows guests to cancel at least 14-days before check-in for a full refund. This can reduce the number of guests defaulting on their booking.
Airbnb and Vrbo don’t list the same types of property
Airbnb allows a variety of properties on its platform. For example, it’s very common to find houses, apartments, hotels, lodges, and even villas listed. Added to that, one can rent out a single room in a property on Airbnb, which Vrbo doesn’t allow. This provides flexibility for hosts as most types of property are allowed to be listed and for extra income, one can rent out different rooms in say, a house, to various guests.
Vrbo only accepts certain types of properties, such as hotels or full-spaces, and doesn’t allow shared-spaces like bedrooms like Airbnb does. It is more suited for longer stays, whereas Airbnb is suited for short-term stays. As a host, choosing between Airbnb and Vrbo will depend on the type of property you own.
Types of guests
Airbnb guests tend to be younger and open to home-sharing. They also desire convenience, affordability, and adventure — which Airbnb caters for through its Airbnb Experiences offering.
Vrbo attracts guests who seek quality accommodation in travel destinations. People travelling with their family or in large groups who are willing to rent out full-spaces flock to Vrbo, so if this describes your space, consider listing on the platform.
Reviews on Airbnb and Vrbo
Guests on Airbnb have 14 days to leave a review after their stay. They can rate places based on cleanliness, communication, location, check-in, value for money, and whether the listing matched its description.
On Vrbo, both guests and hosts have one year to leave reviews. Each party can respond to their other’s review, but only within 14 days. Vrbo uses a 5-star rating system and its ability to allow hosts to respond helps other people get ‘both sides of the story’ instead of a myopic view of what it’s like to stay at an accommodation.
What platform is best for you?
Using both Airbnb and Vrbo can be beneficial as a host, particularly if you have a full-space accommodation that you’d like to be occupied. However, if you have an alternative space that you want to make extra income from and is close to urban areas, using Airbnb might be more suited for you. Ultimately, your choice in which platform to use will depend on how much service fees you can afford, what cancellation policy works best for you, the type of property you have, and the type of guests you’re looking to attract. If both match your criteria then use both to help maximise your bookings. If you’re using more than one provider then we suggest using a channel manager to help you manage listings, bookings and calendars.
With party season approaching, it’s important to ensure you get the right guests in your vacation rental for Halloween, Thanks Giving, Christmas and New Years Eve. In order to prevent parties, here are some of our top tips.
Review your reservations
Any requests that you get from guests be sure to follow up to ensure that person understand your house rules and ask simple questions, like asking them the reasons for their stay and who will be joining them in the property. Don’t be afraid to cancel instant bookings, if you feel that the guest doesn’t match your criteria or isn’t suited to your property.
Set strong expectations with potential bookers
Use house rules to set expectations. Ensure that you set clear rules before rental occur before a tenant moves in; he or she should assure you that they are going to abide by the rules and regulations made. Include any restrictions that should apply to your property in the house rules. If possible, someone who is not okay with the rules should not move in since you don’t want unexpected surprises during your stay. People should be given the rules during the time of inquiries so that they can make a decision of whether they are in or not.
Pay attention to how you describe your property
When describing your property, do not mention that the property is great for any kind of event. Anyone renting the property should understand the rules; guests should be in a position to understand your expectations around events and noise.
Check your deposit settings
Check your listing to ensure you have a damage deposit. Having a high damage deposit will help warn of potential party guests.
Double-check last-minute bookings
Last-minute bookings are the bookings you should really look out for during the party season, as most parties are organised last minute.
Question local bookings
Beware of any guests that are locals, be sure to ask questions before accepting their booking. Guests who are local have a high percentage of inviting unauthorised guests to your property and this is how impromptu parties start
Check their reviews
Most people won’t want to lose their ratings that they have built up, so guests with a high number of reviews often tend to follow the house rules. Beware for new accounts.
Say no to one-night bookings
This is probably the biggest tell. Increase the minimum stay period during these important dates to 3-5 days, people who just wanna party will not want to have the extra expenses.
Introduce a noise monitoring device
A noise monitoring device is great because you can simply monitor your properties without invading your guest’s privacy. Most homeowners and property managers use this device to ensure that their property is responsibly rented. This device will alert you in case of noise; it is amazing and helpful because you will take action when it’s not late.
Establish a good relationship with your neighbours
You should have a good relationship with your neighbours and, if possible, let them have your phone number or the vacation rental manager’s number so that in case any issue arises, they are able to reach you directly. instead of them calling the local council or police. Your neighbours will be your first line of defence against parties.
If someone doesn’t follow the rules by either hosting a house party or doing something else that is not appropriate, just report. The case will be investigated by Vrbo & Airbnb to check if policies were broken. In case of anything, just contact the authorities, it is quite understandable that some people tend to break simple rules. Rules and regulations provided ensure that people live in a peaceful environment; everyone should follow the provided rules. Neighbours want peace as well as everyone else; breaking property rules is wrong, and if violated, you might face charges. Get in touch with customer services right away do not delay.
Authorized events should follow local law regulations
If there is any authorized event on your property, there is no reason as to why they should break the rules. If your area does not allow gatherings or night bookings, then make sure that tenants and guests understand the rules. Be warned if you do openly accept parties and events, Airbnb has been removing these types of properties from its platform over the last few months, especially during this pandemic.
Located on the sunny shores of Miami Beach, this gorgeous apartment has bedside views of the beach, which is only a two-minute walk away – just take the lift down to the lower level and walk past the pool!
The apartment is decked out in crisp white with artwork created by the apartment owners, making it a gorgeously contemporary place to stay.
The apartment not only comes with a free parking space but all the things you need for the perfect beach holiday, from beach umbrellas and snorkelling gear all the way through to a blender to make some delicious fruity cocktails at the end of a hard day of sunbathing!
The reviews not only celebrate waking up to some glorious beach views but also the hosts, who are very helpful and attentive.
Perfect for: Getting the family together for a sunny holiday
This large house has four bedrooms, making it the ideal choice if you want to take the family out for a week away. The star of the show though is the outside garden with a large pool and slide, running waterfall and a tiki bar for late-night cocktails!
It’s nearby to two zoos (Miami Zoo and ZWF Miami) as well as Everglades National Park. There are also several malls nearby making it a great location no matter what your family is interested in!
The people that have reviewed this venue loved the outside pool and barbeque area.
This four-bedroom home can home up to eight people, making it a lovely option for a week away with friends. Located more inland, you’re thirty minutes’ drive away from Miami Beach and an hour’s drive away from Key Largo, which is home to the world’s second-largest artificial reef!
The crowning glory of this Airbnb rental is the stunning pool area, replete with its very own jacuzzi hot tub! Imagine having a lovely day out shopping and sightseeing, and then relaxing in the jacuzzi with a couple of cold beers.
The reviews are extremely positive, loving the cleanliness of the home as well as the gorgeous outdoor space.
This adorable cottage is near Little Havana and Brickell, Miami’s financial district. This quirky little guesthouse was recently renovated, with one bedroom and one bathroom as well as a pool that is shared with the main house
People that stayed here loved that the guesthouse was close to lots of different amenities, as well as bikes being available to do a little bit of exploring!
As hosts, we also use Airbnb a lot for personal and work travel. Like anyone else we are also looking for ways, we can save on our vacation and how we can get and discount on Airbnb. Below are some of our top-secret tips on how you can save on travel with Airbnb.
First-time users of Airbnb can use a voucher code
By far the simplest way to save on Airbnb is to use a voucher code. Our voucher codes can save your up to $60 on your first trip. The voucher code is directly added to your account when your book you register and book your first trip.
Airbnb help entice hosts by asking them to give early bird offer, if you book 30-days in advance you can some find hosts that will give you a discount. This is automatically applied and you’ll see this upfront. Easy!
Book A Longer Stay
This may seem to be counter-intuitive but bear with us. An automatic option for most hosts is to give discounts for a stay longer than 7-days. If your vacation is only for 6-days consider extending this to 7-days and the automatic discount will be automatically applied. Check the example below. 6-Nights at the cost of $253.33 a night. But the host has automatically applied a 21% discount of £386.40 for 7-nights, making it worth your while to book for longer, even if you’re not going to use the extra night. After you have booked and checked in etc… let you hosts know that you may be leaving a day soon than expected. Simple!
Book early and for month-long stays
It’s possible to obtain even larger discounts if you book early and for month-long stays. Even if you’re only wishing to book for 24-nights, it may advantageous to book for even longer, normally this is 30-nights. In the example below we book for 24-nights, we get the early bird discount and long stay discount. However, if we extend the number of days to 30 days, the total say of our trip is cheaper by $100! Bingo
Book Last Minute
Just like hotels no hosts wants an empty apartment. Empty apartments don’t early any money! If you book last minute it’s highly like the host has reduced the price to the minimum that they are willing to accept.
Avoid Busy Dates
If you pick certain dates, just like hotels, hosts can raise prices to maximize profits. Select less busy dates and you’re likely to get cheaper flights and accommodation. If you look at the example below the cost per each night has increased by over $100.
Look for New Hosts
New hosts on Airbnb will often have their prices slightly cheaper than established hosts as they need to attract guests to get their reviews up. This can be hit and miss as they might not know some of the things make it a five-star stay. But no risk no reward!
Asking the host for a discount
We often give discounts to guests by sending them a special price. However, this all depends on how you ask. If the first thing you ask for is a discount or special price. We would 99% of the time decline your request, even though it was in our power to grant this. If on the other hand, we gained some rapport with the new guests, then we likely gave a discount. On some hosts it might work if you ask upfront, other it might just alienate them, use this method with care. Hosts can send you this discount via a feature called Special Offer.
You may have noticed that you can no longer see the pictures of your potential guests. Airbnb has done this in a measure to attempt to reduce discrimination of potential guests. Now you’ll only see the first let of the customers first name.
Will I get to see the guest profile picture?
The profile picture is now only shown when a booking has been confirmed. Airbnb attempt to ask all guests for them to upload a picture when they signup for the first time, but this still isn’t mandatory.
The guest doesn’t have a profile picture
After the guest has booked the might have a profile picture available. You can force guests to have a profile picture before booking with you by altering you’re booking setting.
Enforcing profile pictures
To insist on guests having a profile picture you can do this your booking settings
1. Click on Booking Settings
2. Next, to the Guests Requirements click edit
3. Check the required profile picture button
4. Click save
Even if you have this option checked you will not be able to see the profile picture until they have confirmed their booking.
After booking my guests do not have a profile picture
You can kindly remind your guests to please complete their profile picture and to upload a form a government ID. You can mention to your guests that they are not staying in a hotel.
“Thank you for booking with us and we can’t wait to host you. To help just verify you when you arrive, please can you upload a profile picture for us. If there is any other information that you need to know. Then please do let us know.”
I feel uncomfortable with the guest after they have uploaded their photo
After you’ve seen the guests photo you may feel uncomfortable with this. You can’t cancel just because you don’t like their face/colour/race or posture. However, if they have uploaded a picture of the Mountain, you should ask them to change it.
If they don’t comply you can ask Airbnb to cancel the reservation penalty free. (Always call Airbnb before cancelling a booking to make sure you are within your rights to cancel)
Finding damage inside your vacation rental after a guest has left can be frustrating and somewhat annoying. If you outsource your inspections to an Airbnb cleaner or third-party the damage is not always picked up immediately. This, in theory, could result in you attempting to claim damages from the wrong guests.
If you are uncertain as to who created the damage then you will be unable to invoice anyone accordingly as you won’t be able to say, with 100% certainty, that it was them.
Here are our top Airbnb tips for locating issues each and every time so you can make an Airbnb damage claim where necessary.
1. Everything has a home
Find an appropriate location for all items in your property. Ensure the cleaners place items back in the same place each and every time. This includes the smallest to the largest items. This goes as far as how the curtains should be placed.
Layout your home in the perfect condition that you would like it returned to.
Take pictures of everything, from the cushions to the plates
Print these picture out and laminate them where possible
Leave these laminate images in a convenient place so that your cleaners can locate them with ease
If these basic rules are adhered to by you / your cleaners then each time you visit the apartment you will be able to notice anything out-of-place and so will the cleaners.
2. Rule of Six
Most of our apartments can host four people so we operate with the rule of six.
You will need to adjust this based on the number of people who you can host in the property. But a good rule of thumb is to have 2 more of items than the number of guests.
How does the rule of six help us detect damage?
We try to place everything in the apartment in groups of six. This may seem like a large overhead but it helps detect damage / missing items in seconds. For example, we place six coat hangers in each wardrobe, six plates, six cups, six, glasses, six coasters etc…
With this method, each time we have a cleaner in the apartment we just ask them to check for six items.
You can see at a glance, one champagne flute is missing
3. Same Cleaners
If you are using a cleaning agency to help you clean the property we recommend asking the agency to always send the same cleaner each time where possible. Having one good cleaner who continually sees your property twice a week, will result in them having a good understanding of where you like items placed inside the property.
Spend a little time getting your Airbnb perfect, and then keep it that way. Over time you’ll obtain new furniture and items so make sure you keep your photos up-to-date. Having photos of the items in their original state can help you with claiming damages from the guests Airbnb damage deposit.
You can post the original images to Airbnb resolutions centre and this will serve as potential evidence if your damage claim goes into arbitration. Be sure to post any requests for compensation for damages to the guests within 14-days of their departure.
As an Airbnb management company, we often don’t charge for broken cups or glass. We just have these replaced as accidents will happen to the best of us, and it’s not worth the hassle to claim for anything under £10.
In this guide, we give our Airbnb tips for renters, these will help your learn Airbnb’s system and navigate it to help you pick out a bargain, high-end apartment or a room with an amazing view. First timers should follow this guide, it will only take 10 minutes to complete part 1 of this 2 part series. This may save you money and help you avoid a bad vacation rental experience.
How To Get Started As A Guest On Airbnb
Firstly, you will need to register an account on their site. Get started by claiming your free $35 towards your first stay. Click on this link. Then register your basic details on the site.
What Is Airbnb?
In a nutshell, Airbnb is a marketplace that allows homeowners to rent out their homes, spare rooms or even caravans. Basically, anywhere that people might want to stay. They handle the payments and communication between the guests (visitors) and the hosts (homeowners) They operate in 90 different counties, with over 900,000 properties listed on their website. Learn more about the history of Airbnb.
Is Airbnb Safe?
Since you are staying at the property of someone else, then you can consider this to be slightly less safe than a hotel. But it is rare to have a problem, but a little bit of research and verification will keep you and your possessions safe. We will teach you what to look out for in later chapters.
Airbnb also has a 24/7 customer support desk. If you run into any problems they are always available. unlike a hotel, where you may have to locate the hotel manager and hope that he/she is able to resolve your problem. Airbnb risks are limited by them holding any bookings fees until after you checkin. We have always found the customer service reps to be fair and well trained to deal with a whole host of issues immediately.
What Do Airbnb Charge?
As a guest you will get charged 6-12% on the cost of your stay as Airbnb’s fee, the rest will go to the host. The host also gets charged a minimum of 3% based on their cancellation policy.
Verifying Your Airbnb Account
If you are new to renting on Airbnb you should verify your account by uploading a form of government ID. This only takes a minute and it will give you creditability when you are attempting to make a booking for the first time. As a bonus verify you should verify social profiles as well, some hosts might ask for this, so, save yourself some time and verify as much as you can.
FIND THAT PERFECT PROPERTY
Before you set out looking for that perfect property, first consider what you want from your accommodation. Here are some details that you may want to consider before looking for accommodation.
What type of property do you want to stay in? A whole property, shared, private bathroom or even luxury vacation rental.
Are you booking last minute?
Do you need a late checkin?
How many bedrooms/beds do you need?
Do you have pets or require parking or have accessibility needs?
Let’s Get Searching
Enter your dates
Enter the number of guests
Select the location that you want to stay
Select the property type you need.
Observe the number of results, if you have a large choice then start to apply your additional filters, like gyms and hot tubs.
On the left you will see the average pricing, this will give you an indication of how much you’re likely to pay and how busy that time of year is.
First Time Searching On Airbnb
Look at a selection of homes and just click on a few, they’ll open up new tabs and you’ll be able to observe from there.
Things to look for:
1. Examine the photos. You’ve come across lots of pictures that you might love. But here are a few things to look out for.
The average number of pictures for a 1 bedroom apartment should have on average 5-8 pictures. Anything less than this might be that the host is hiding something.
Look for the details. Observe how cup and plates might be positioned. If they are aligned nicely then chances are they are quite tidy hosts.
Observe how the beds are made. If the sheets are tucked under this has probably been professionally cleaned by a management company
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Look for the “verified” tag on the pictures. This means that the pictures were taken by Airbnb photographers so can be trusted.
Check vertical lines, if they bend inwards, this means that a fisheye lens has been used, so the room might be smaller than it really is
2. Look at the home highlights. These will tell you what other guests have found great about the property.
3. Check the Amenities to ensure all the things that you might need are mentioned here.
4. Check the Airbnb reviews to see what’s important to you. There are 6 categories that hosts can be rated by: Accuracy (ie their description accuracy) Location, Communication, Check-in, Cleanliness and Value. We personally never book anything that has lower than 4-stars on location and cleanliness.
5. Read the reviews. The things to look for here are objective negative Airbnb reviews and really short reviews, kind of positive reviews. I’ve no idea what you are trying to say here. Try again! More often than not if they have a large number of really short reviews, then you can probably assume that the guests didn’t want to say anything, so left a short semi-positive review.
How to find an Airbnb bargain
It’s possible that a host has no reviews on this current property, however, they may have reviews on other properties, This means they are an established host and know what they are doing when it comes to vacation renting.
If you are in a gambling mood, it may be worth taking the chance on this new property. To promote the property Airbnb often asks the host to reduce their price by upto 20%. You may get a bargain.
Location, Location, Location
Finding a place with a great location can be difficult as a tourist as it can be hard to tell what is good and what is not good. Airbnb by default doesn’t show you the exact location of the property. This is only shown to you after you book.
Tips: On the map itself check the public transit button as this will help you see if you have a station nearby.
Also, go to Booking.com to search to see if there are any hotels nearby. If there are lots of hotels in the same area as the AirBnB that you are looking at then it is highly likely that it is a good area for you to base yourself as a tourist.
Read the House Rules
The House Rules will describe what is not allowed inside that property as well as checkin a check out times. If you are unable to make these check in or check out times then check with the host to see if they will make an exception for you.
Before booking feel free to drop the host a message. You will need to use the message system to contact the hosts. Most hosts will be happy to answer your questions. Click on the “Contact Host” button next to the hosts profile.
You will not be able to send telephone numbers or websites via the Airbnb message system until you have made a booking. Stay safe and keep all communications inside the message system. Once you have messaged the hosts, they will have 24-hours to respond, otherwise, they face a reduction in their response rate.
The Host Has Pre-Approved Me, What Does This Mean?
If the host sent you a pre-approval this means that the host has checked your profile and is happy for you to book their place. It doesn’t mean you have booked yet. You will then have 24 hours to accept the pre-approval by click on the book button. After the 24 hours expires you will need to rebook the property.
Looking Out For Trustworthy Hosts
Airbnb runs a peer-to-peer review system, so leaving reviews to help other visitors out and ensure that hosts stay on their toes. Check for their account verifications, look for the green tick on their profile picture. This tick informs you that they have a verified form of Government ID i.e. passport, drivers licence etc.
Look at the Joined date, this will tell you if they are new. New hosts may not be totally up to speed with the ins-and-outs of Airbnb, so you may need to give them a little leeway.
Check if the host has a superhost badge on their profile picture. This indicates that the host has hosted at least 10 visitors and has, at a minimum, 80% five-star reviews.
The guidebook allows hosts to mark on a map their favourite, bars, clubs, museums, parks and attractions. These can sometimes be combined with the city guide books that Airbnb supply, helping you find things to do in the city or near to your rental.
How to Make An Airbnb Booking
Once you have found the perfect vacation rental, click on the booking button. If the host is using the instant booking feature then you can book immediately.
If you haven’t verified your account, then the host will need to accept or reject your booking manually. Every host has a maximum of 24 hours to approve your booking,
What is Airbnb Instant Book?
Airbnb Instant bookings are listing that do not require the hosts to accept or reject your request. If you are making a booking at the last minute you should look for properties that have this option. On the search filter, select Instant Book and this will show you only properties that have this option. To book using this option you must first ensure that you have completed your profile.
What Is Airbnb Plus?
Airbnb Plus is Airbnb’s attempt to compete with the hotel market. All these homes have been verified for quality by a quality control representative. They inspect over a 100+ quality point to ensure quality and comfort. Airbnb Plus properties have a Plus Badge attached to them. Booking these rentals may cost a little bit more but, if you want to know exactly what your getting, then this is a good option.
Airbnb Plus hosts are some of the most highly rated with over 4.8 in the overall rating and 0 cancellations.
NEVER transfer money outside of Airbnb! They accept all major credit cards and pre-pay cards. They also accept various major debit cards.
Payment should be placed on your card, this is held by Airbnb and charged directly by them. Payment is held in escrow until the day after you check-in and only then is the payment released to the host.
What Does Awaiting Payment Mean?
Awaiting payments means that the host has accepted your booking but your payment has yet to be completed. This could be due to lack of funds or a blocked card. You will have 24 hours to update your payment details. If you don’t, your booking will be cancelled without penalty but you will have to rebook.
Airbnb now allows you to pay for your reservation in multiple parts, Select the payless function and you will not have to pay all the money upfront. They will contact you 3 days before the second payment is required.
What Should I Write To The Host When Booking?
Make the host feel at ease by informing them of the following information as your introduction. Remember they can cancel your booking if they feel uneasy with your booking.
Who is staying with you in the property e.g. friends or family?
What time you are likely to arrive
Let them know your flight details as they might be able to share their locally held information on the easiest / cheapest / most efficient way to get to their property.
Understanding the Pricing
Once you select your dates and number of guests the system will automatically calculate the right pricing for you based on those parameters. You may find that the pricing is now higher than what you were initially quoted per night.
Reasons for this pricing change:
The dates you have chosen may be highly sought. Airbnb has a dynamic pricing option that lowers and raises pricing for the host automatically based on availability, type of property and various other factors. Hosts and Airbnb smart pricing can change the pricing for each day, e.g. New Year’s Eve may have a high premium versus a lower price on the 30th of December.
An Airbnb cleaning fee may have been added. This is normally a small fee ranging from $10-$50. This is a one-off fee charged to help hosts cover the costs of preparing the apartment after you depart.
Service fee, this is the cost to you for using their platform and can range from 6-12%.
Extra Guests fee, can be included by the guests for any number of extra people above 1 person. This helps the hosts get the pricing right based on the number of rooms / linen that you might use. For example, you are unlikely to use all the room in a 6 bedroom house if there is only one person stay. So they can reduce the price based on the number of people staying.
Security Deposits. All security deposits are held by Airbnb. Hosts can request all or some of your security deposit to repair damages. They will have 14 days to place a request for this or until the next guests check-in.
NB: Don’t exchange monies outside of the Airbnb system.
Ensure you get your free $35 free credit by click on this link.
Pro Tip: Don’t ask the host for the total price. Whatever price you see in Airbnb will be the price you pay. The host will only see what they get in terms of payout. They would need to calculate exchange rates and other fees (Airbnb service charges etc.) to get you an accurate price.
To help with calculations, ensure you’ve setup the right local currency. This can be changed by visiting your Profile and then Settings. Airbnb will handle the exchange rates.
How to Haggle the right way
If the first thing you send to our team is to ask for a reduction in price, 90% of the time we’ll respond with “Sorry but no”.
Here is what we suggest to get a discount.
First, create a small relationship with the host by telling them about yourself and how you are going to be zero trouble etc. Then ask for a possibility of a discount, especially if it is low season. (Low season in the UK is generally January through to March.)
You can check the hosts calendar to see how busy they are. If they are already fully booked then your chances of a discount are already reduced. If you are booking last minute your chances of getting a discount improve greatly. If they have a cleaning fee, maybe ask for this to be waived.
If they accept your request then the host will respond with Special Offer Pricing in the Airbnb system. You will have 24 hours to accept the “special offer”. Having a special offer doesn’t automatically block the dates for you and the host can send multiple special offers to other guests for the same dates.
If you are staying more than 7 days and the host has not automatically applied a long-term stay discount, then also check to see if they will do anything on the pricing for you.
Hosts generally have 3 types of cancellation policy that they can choose from: Flexible, Moderate and Strict. Check which one your host has before you attempt to cancel your booking.
Flexible: Full refund available up until 24 hours before your booking is due to start. After which the first night will not be refunded.
Moderate: Guests cancel up to 5 days in advance to obtain a full refund. If you are within the 5 day period then you will be eligible for a 50% refund.
Strict: A full refund is available if you cancel your booking within 48 hours of making your booking. 14 days prior to check-in you are eligible for a 50% refund. 7 Days-prior to your check-in you will not be refunded.
Airbnb Cleaning fees are always refunded. You can cancel a booking last minute if you have extenuating circumstances.
Safety and security are paramount in your Airbnb. Here are our top tips and products to help keep your guests safe. Airbnb has a commitment to safety, security, and privacy. Make assessments of your Airbnb and install the appropriate safety equipment in the immediate area. More than 364,300 residential fires were reported in 2016 and over 50% of these fires were due to cooking and 10% caused by heating.
Smoke and Carbon Monoxide Detectors
These are a must-have in all homes and especially in your Airbnb. Have your cleaners check them regularly as you may find that guests remove the battery if it goes off unexpectedly. If you don’t have detectors in your property then you need to make it your priority to install them.
This is more of a must-have if you have gas hobs inside the property. It’s all too easy for your guests to accidentally start a fire when they are using a cooker that they’re not used to. Fire blankets are great from stopping frying pan fires.
These cheap lifesavers should be placed in plain sight and in an obvious and accessible location. The three main types of fire extinguisher are water, foam and carbon dioxide. Water and foam extinguishers are great for the bedroom and living room, whereas for electrical fires you should have carbon dioxide extinguisher.
You’ve started hosting and you’re doing a good job getting mainly four and five-star reviews. These Airbnb secrets will help turn those four-stars into five-stars. With all of these items, you can mention them in your Airbnb description to help you stand out from the crowd and get that booking.
Provide Power Adapters
Guests travel with all types of electrical goods and more often than not they will forget to bring a local power adapter or may not have enough for the group travelling with them.
Arranging for spare power adapters to be made available at your property can make all the difference to your guests and they will only cost you a few dollars outlay.
PRO TIP: Purchase plugin extension adapters, or plugin USB adapters. This will avoid the possibility that the guests might accidentally take them with them when they leave.
When it comes to renting out your property on Airbnb having families stay is often a safe bet. Having a family stay reduces the likeliness of parties and late-night noises. One way of encouraging families is to mention in your posting that your property has a cot or that you are able to provide one. This will turn potential bookers into actual bookers as it will help your listing stand out from others and, more importantly, guests that have small children will love you for it.
The cots themselves will only cost you approximately $30 and avoids the need for guests to bring their own for newborn babies. When not in use they can then be neatly folded away and put into storage.
Try to have some local travel guides / books readily available in the property for your guests to use. Make them aware that these are for their benefit. More often than not guests arrive with a vague idea of what they want to see and do whilst in the area. These travel guides / books will help them a great deal in putting together their itinerary.
PRO TIP: Try to find guides that are a little different and provide information that only locals normally show you.
Provide a taxi service for the guests to collect them from the airport or train station. Arriving in a new county can be nerve-racking and exciting in equal measure. But getting lost on public transport is no fun with lots of luggage.
Contact your local RELIABLE taxi service and ask them for a fixed fee for collecting your guests from the airport. When your guests book your Airbnb, reach out to them and ask if they would like a taxi to collect them from the airport. If the answer is yes, then just call/email your local taxi agents to collect your guests. Ensure they use welcome boards and stand INSIDE the airport to wait for guests.
If you live in a city where they use electronic travel cards and you have fairly good fixed fees for travelling on buses or trains then consider providing these for free to your guests. These will help your guests get around that much easier. At most these will cost you a few dollars each day the guests use them, but it can be worth it if gets you more bookings over time.
Sooner or later you’ll need to cancel a reservation. Understanding when you can cancel a reservation is important, as cancelling bookings can have a negative impact on future bookings.
Avoid Cancelling At All Costs
Airbnb really doesn’t like cancellation as it can cause issues for the travellers and financial penalties may apply. They do this as it can result in a bad experience for the traveller. If the travellers their first time booking, 80% of the time they will not rebook which results in Airbnb losing customer.
Airbnb does give longtime hosts one cancellation every six months where no penalties will apply.
If you need to cancel it can be done here on their site.
The Costs of Cancelling
If you cancel a booking that is further than 7 days away then you will be charged $50. If you cancel with less than 7 days before the booking is due to start then you will be charged $100. The cancellation fees will be deducted from your next pay out.
Cancelling after your one cancellation allowance will result in an Automated Public Review.
Airbnb will also delay the ability for you to achieve Super Host status for 1 year after the date of the cancellation.
Cancelling your booking can also result in your calendar being blocked for the dates your guests we meant to stay.
If you need to cancel because of an unavoidable situation, then you’ll need to provide Airbnb with documentation of circumstance, and they will waive the penalties.
This can include but not limited to:
Death in the family
Issues with the property from freeholders
Severe damage (flooding, no running water)
From time-to-time, you may get bookings that you feel uncomfortable with. It is worth noting that you can cancel such bookings penalty-free an unlimited number of times. However, remember, if you continue to cancel bookings, the option for Instant Booking, may be turned off.
Airbnb issues a complete refund to the guests within 24-hours. If it is very close to check-in they will contact the guests directly to explain to them the issue and will help find them comparable accommodation.
Before You Cancel
If you need to cancel, search the Airbnb site on your guests’ behalf to try to and find a comparable, alternative accommodation. Since you know the area well, you will know the good and bad spots of your city. This will help make their transition to a new accommodation that much smoother.
If you need to cancel more than one booking then you will need to call Customer Service to help you complete this.
Pro Tip – Airbnb Secrets
Should you need to cancel a guests reservation, do not cancel via the website. Call Airbnb Customer Support and explain to them the circumstances why you need to cancel. This way you may avoid the automated review that you’ll get if you cancel via the website and you can keep hold of your superhost status.
Watch this video for more Airbnb cancellation information
Sooner or later it’s likely you’ll need an extra set of hands to help you manage your Airbnb’s communications and check-in. Instead of just handing out the username of your account and passwords to your account, Airbnb has created Co-Hosts to help make your life easier.
What Are Co-Hosts?
A Co-Host is a trusted person/company that the listing owner has enlisted to help manage the property rental. They have their own Airbnb account and the listing owner gives them permission to see the master account. Co-Hosts can be anyone that you trust to look after the property, from cleaners, friends and even neighbours.
What Can Co-Hosts Do?
Co-Hosts functions on the Airbnb system are limited to messaging guests, creating listings, manage the reservations, writing reviews, along with updating the pricing and calendar. They can also do any physical activities themselves at the apartments. For example, cleaning and maintenance, quality controls and welcoming guests in person.
What Can’t Co-Hosts Do?
Co-Hosts, can’t access any payment details or view any communications before they were added as a co-host. They can’t payout anyone or requests monies.
How to Add A Co-Host
Adding a co-host is straightforward, simply find your listing that you wish to add them to, edit the listing and select co-hosts. You then just need to enter their email address. The co-host will then be notified of this change and will have the opportunity to accept or decline the request.
You can add a maximum of three co-hosts per listing to help with your management.
After you added a Co-Host
Once you have added a co-host you should agree with them who will respond to messages. As you may find that message are duplicated or you may contradict each other.
You should also arrange how you will reimburse each co-host for their time and expenses.
Co-hosts can be removed at any time by visiting the listing of your account.
Pro Tip for New Hosts
If you have a friend that has a well established Airbnb account, you can change your the status of your co-host from Secondary to Primary. This means that when someone finds the listing, they will actually see the co-hosts profile picture and past reviews. All contact information from the co-host will be given instead of your own details. This is great for new hosts beginning their home sharing journey. Guests will have the confidence to book as you already have reviews thus allowing you to achieve maximum income from the start. As you get new reviews this will belong to your account and not the co-hosts. Once you have enough reviews you can switch back to being the primary host.
If you have a day job or are often busy you should 100% add a co-host to your account. This will help to maintain your response rate and, ultimately, help you achieve superhost status. It cost nothing to add so it’s definitely a worthwhile feature to add.