When Do I Reply to Reviews?

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Sverre Mahmoud asked 5 years ago

Should I always reply to reviews? Do I only reply to good reviews instead of bad ones?

2 Answers

Maëly Lefevre answered 5 years ago

It is best to reply only to reviews that are good or reviews that are bad yet sensible. If a guest were to complain about something that is beyond your control, such as the weather being bad, it is best to ignore the review as there is no way to fix the problem.

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Sara Robert answered 5 years ago

Of course! It is always nice to respond to reviews, especially those that are positive. You can also thank guests for their stay and show others who are interested in your home that you are taking your rental services seriously.

Airbnb House Manual

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Airbnb Reveals is Most Wishlisted Homes for Earth Day

In celebration of Earth Day, Airbnb has revealed its most wishlisted properties worldwide, showcasing simple and minimalistic living for both hosts and guests. Bookings for these properties occur months in advance, so if you're planning to stay, be sure to get organized and prepare for the release dates of these stunning homes. Here are 10 of the top wishlisted Earth Homes on Airbnb, some of this home illustrate that sustainable living is not only achievable but potentially more attainable than one might imagine.

Unique Dome Glamping by Natural Pool & Beaches (San Isidro, Costa Rica)
Wee Nook – a Hobbit Hole (McEwen, TN, United States)
1 bdrm/den/bath within a peaceful earthship oasis! (Tres Piedras, NM, United States)
Eco Dome on the Mountain (El Oro de Hidalgo, Mexico)
Earth Shelter/Cave Home with Pool & Rooftop Garden (Murbad, Maharashtra, India)
Aldea Read Tapalpa (Tapalpa, Jalisco, Mexico)
Eco Cob Hobbit House on Off-Grid Permaculture Farm (Șardu, Romania)
Hobbit Style Underground Cabin (Somerville, TX, United States)
Casa de Los Hobbits (Barichara, Colombia)
Casa Ozu – Mushroom Site (Vale das Colinas, Brazil)

The Party’s Over!

Airbnb parties are a thing of the past. As a result, parties and other gatherings are no longer permitted in any of the properties listed on Airbnb. When bars and clubs were forced to close or restrict entry owing to the pandemic of coronavirus, the accommodation-sharing company made the decision to temporarily prohibit partying behaviour in rental residences after July 2020. Guest accounts may be suspended or terminated if they violate the party restriction, according to Airbnb, which warned of "severe penalties" for violators. According to the firm, there have been 44% fewer reports of parties at listed residences than there were a year earlier. Last year, the accounts of around 6,600 people were suspended for "attempting to breach our party ban.". A capacity restriction on select rentals will be lifted as part of Airbnb's new stance that owners want to remove the 16-person cap. With the removal of Airbnb's "event-friendly search filter," parties and gatherings previously authorised but not publicly reported will no longer be searchable.

Scotland to introduce licensing for Airbnb

According to legislation now before the Scottish Parliament, councils would be granted the authority to guarantee that short-term rentals are safe and suit the requirements of their local communities. The legislation was developed in response to the concerns expressed by residents across Scotland Each short term let will need get a licence for their rental, existing hosts and operators will have until April 2023 to apply. By the beginning of July 2024, all short-term rentals in Scotland will be required to get a licence. Any new short-term lets after October 2022 will be required to obtain a license before being allowed to rent their property. Residents across Scotland expressed serious concerns about the impact of short-term rentals on their communities, including noise, antisocial behaviour, and the impact on the availability of housing in some areas. The end goal is to guarantee that the needs and concerns of communities are balanced against the objectives of the broader economic and tourist sectors.

Extra Protection for Airbnb Hosts For Damages

To further safeguard Airbnb hosts, the company has introduced AirCover. Unlike Host Protection, which only insured the structure of the house, Airbnb's Host Protection package covered up to $1 million in damage and liability coverage, but hosts complained about the holes in the policy where certain damages were not covered. Pets have become more of a consideration for both hosts and visitors as Covid-19 has prompted many people to buy a pet now those new pet owners wish to take their pets on vacation. However, hosts are reluctant to allow pets into their homes due to smells, fur and damage and these were not covered under the previous hosts protection scheme. AirCover provides comprehensive coverage for the whole house and is now available to all hosts on the platform for no additional charge. Up to $1 million in damages and now $1 million in liability coverage, for co-hosts Additionally, this covers coverage for income loss, damage from pets, and thorough cleaning. As per before you have 14-days to submit an application the programme promises speedier payments to hosts that make a claim, with expedited claims for Airbnb Superhosts.

Airbnb enhances the accessibility search filters for guests

Airbnb has improved its search filters and accessibility review process to make it simpler for persons with impairments to discover lodgings on its marketplace. A specialist team of Airbnb agents will now examine photos that hosts upload show casing their homes' accessibility features, and will examine them to see if they're acceptable for persons with impairments. Airbnb's search criteria for accessibility features have also been modified. Filters like accessible parking spots and step free access to bedrooms and bathrooms will now be highlighted in the searchers results. Airbnb modified the filters to for broad entryways to include precise dimension, thus giving the searcher information to help them choose the right property for their needs. Airbnb research indicated that hosts were more likely to decline booking made by disabled visitors, and in 2018, the firm released an accessibility upgrade that included 21 criteria that allow guests to search for houses with wider doorways, accessible restrooms, and other features..

Help making a welcome book for guests

Does any one know of a service or graphic designer/storyteller who can help me make a print version and a digital version of a "Welcome Book" with all the details about the rental etc.? I don't have the time or editing/design skills to do it?

Do you need a license for Airbnb?

I've been told that I might need a license to host on Airbnb. My property is in London and in a block of flats. May i have your insights, please?

Do you have to provide breakfast with Airbnb?

When checking out my competition I saw that many of them provided breakfast. Do I have to provide breakfast for visitors? I'm not always going to be there and i'm not comfortable leaving this task to my cleaners. Any ideas what i should do about breakfast?

What's the hardest part of managing an Airbnb?

I'm interested to learn what make it hard to host on Airbnb and other platforms.

When Do I Reply to Reviews?

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